Library Catalog   My Account/Renewals   Mobile Site   Library Card Application   Renewals and account information:
Call 727-388-9490
Branch Information   Online Resources   Program Calendar   Library Services   Friends/
Partners
  General Information   Contact us   eGovernment   Government Documents
 
 

Wireless @ St. Petersburg Public Library
Troubleshooting

INTRODUCTIONFAQ's SETUP HELPTROUBLESHOOTING - COMPUTER ACCESS POLICY- CONTACT US  

Wi-fi access is now available at all branches.
(For information about wireless access at West Community Library,
call 341-7199, option 3.)
 
I can’t connect to the internet.

Make sure you double check the setup instructions and your wireless configuration to make sure all settings are correct. Reboot your laptop after you have made the changes to finish the configuration. 

Make sure you have used all CAPS on the SSID in your wireless configuration referencing the setup instructions for the SSID name, and WEP or any security settings disabled on the wireless card. 

Make sure you have your network settings for your wireless network card set to DHCP or dynamic addressing. This also includes the DNS section.

Some websites are slower then others.

This may be related to the website you are trying to access and not the library’s network. Please feel free to email us at webmail.library@stpete.org to report any problems. Using a wireless card that supports the wireless-G standard will provide faster speeds than a Wireless-B card. Wireless-N is currently available at our Main Library only.

I can not download and install software from the web.

Wireless access is filtered by our internet filtering software and has the same restrictions as our desktop machines located in the library.

I can't get into my email.

Only Internet email such as Hotmail or Yahoo mail is supported by the wireless network. You will not be able to use your Outlook or other email software that is on your machine.

>If you are having problems connecting to your webmail provider please check with your provider's Help web pages to see if there is any settings that are required for access. They might require certain settings in your browser to be set.

I can't sign in to an HTTPS page (for example, email or bank login pages).

1.) Make sure your browser is set to "Accept All Cookies." In Internet explorer this is under internet options, and the privacy tab.

2.) Make sure JavaScript is enabled in your browser.

3.) If your browser supports P3P privacy settings (for example, Internet Explorer 6.0 or Netscape 7.0), make sure your P3P setting is medium or low (not high).

I can't access the Library databases.

You will need a valid library card and password to access our databases. Please ask a staff member at the Circulation Desk of any of our branches to help you obtain a card or determine why the card you have is not working.

 

Calendar of Events
Click on a date to see what's happening.

Find us on Facebook
Web Printing at your library
Web printing @ your library from your home or mobile device



- eGovernment
- Obituary Research Info
- Reading Lists
- Weblinks
- Teen Weblinks
- Government Documents
- Yearbook Collection
- Magazines & Newspapers
- Book Sales
- Adult Programs

- Children's Programs
- Teen Scene
- Book Discussion Groups
- Computer Classes
- Meeting Room Policy and application
- Interlibrary Loan Request
*(Have you checked the Library Catalog?)


sunshineSunshine State Readers Lists
Grades 3 - 5
Grades 6 - 8

Internet Safety Program for
Kids and Teens

Site Meter  
  home · hours · library catalog ·eResources · contact us
Page last updated May 23, 2014